Crash Champions LUXE | EV Certified Repair Antioch Crossings - Antioch, Tennessee

Bushra Osmani

New management. Whole new experience! I’ve been dealing with this body shop for about ten months now regarding one collision, so I’ve seen the transition from the old manager to new. The old management was a complete mess. The new manager Stephanie is absolutely phenomenal, and has gone above and beyond to fix my cars problems , while making it extremely easy and convenient for me. I can’t say enough good things about the new management! My car is fixed and I didn’t have to leave my house! SO glad they made the change! A premium body shop needs premium management, and sounds like they finally have that!

Ramon Cordova

Came in for a quote for a paint chip on my driver door for my red Tesla Model 3 and was greeted immediately. They took less than 10 minutes to give me a great price compared to other competitors. (This is after receiving the repair) Amazing customer service and overall smooth transaction. I will be coming here again!

Chanel C

I had to take a few minutes to post about the amazing staff at Crash Champions in Antioch. I have specifically been working with Leigh who has been amazing. She has been friendly and helpful since I first stopped by for a quote and has communicated with me throughout every step of my repair. When Enterprise couldn't stop by the shop to pick me up to retrieve my rental, she even arranged for a member of their on-site team to personally drop me off so I would be able to get a car before they closed. My experience here has been 5 stars across the board. I highly recommend this shop if you are looking for a professional and knowledgeable repair team.

jose domingo

Leigh Puchalski cannot be trusted.. I took my car to get an estimate for this place and for 2 minor dings she quoted me close to 10k. I played dumb, I had multiple quote including dealership and she tried to swindle me. She even tried to push me to claim through my insurance instead of personal payment. Imagine if it's a real accident dent and have to go repair here, it would cost 100k to a million dollars. Lol Beware of this lady, research what the average cost for your car, and look at your estimate base on what technical term for repair this lady is using.. everyone knows 2 minor dings cannot cost that much and cannot exceed extremely than a dealership quote, go at your own risk..

matthew kyzer

The employees here are the most honest friendliest people in the automotive repair business. I had another shop install some coilovers and the bolts werent tight enough. The head mechanic showed me the problem and fixed it right on the spot. Now that is Customer Service! They have me as a customer for life. Highly recommend any Mercedes owner in Nashville to call these guys first.A+++

Marlyne Cuevas

I had a wonderful experience working with Crash Champions Antioch. The customer service Leigh provided was over the top. Very thankful to work with her and the team.

Travis Agnew

I don't write many reviews as usually I brush things off as people having a bad day, but I have honestly not been treated so rudely in a long time. Got rear ended this week and thought I'd stop by to have them take a quick peek as one of the only two Rivian certified body shops in Nashville. Immediately get scolded upon walking in as one of the ladies up front gestures towards their full repair shop and tells me like I'm an idiot that they are slammed, I should have called, and they work by appointment only. I clarified that I was only looking for a quick set of eyes in case there was confusion as I just want to make sure I'm not causing damage driving it while I wait for a repair date and that I wanted to get their thoughts on frame damage (a death knell for my truck). In the most deadpan "you are a moron" way, they tell me they're only going to see what I can see, and they'd have to put it up on a lift for anything more while basically rolling their eyes given the aforementioned gesturing at the full repair shop. Gosh, how much of a fool I was for not thinking that through and assuming someone with years of experience might have some intuition. It was as if I had inconvenienced them just by walking in.

I guess customer service goes out the window when you clearly don't need the business. There were a hundred ways to treat me with kindness and have an amicable outcome. "We're so sorry you drove all this way; we'll get you taken care of but..." I get things are different since the pandemic and I totally understand if you don't want to look at it for liability reasons. I'm not unreasonable. However, treating me with disdain for not telepathically knowing all of that before I walk in is off the charts. Do better.

The irony being I called the other Rivian certified body shop on my drive home, they gave me their direct cell number and educated me that the rails don't run that far back on my vehicle and there is little risk of frame damage based on what I told them and that it is highly unlikely I'm causing damage if it's only cracked panels right now. In two minutes on the phone, they put me at ease without ever stepping foot in their shop. Talk about a night and day difference.

Brooke Porter

This was literally the best experience I have ever had at a body shop. Leigh and the team are fabulous. They get the job done better than right. I highly recommend these folks if have a European car or a Subaru!!